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Report any problems to GTL technical support at 1-87 or 1-86. If I have any type of telephone call connections problems, what number can I call?

The call will be disconnected and the inmate may be disciplined. When I am on a call with an inmate, may I try to forward the call to another person, or try to conference in another caller? Since the RIDOC does not know the reason for the block (there could be a no contact order in place) the call will not be allowed at any time. What if there is a block on a civilian telephone of someone on an inmate's telephone call list? How often can an inmate change the numbers on their telephone call list?įacility rules specify the times when an inmate may change the numbers on their telephone list. Those persons accepting the inmate’s call are asked to agree to being recorded before the call is connected. Yes, callers are given advance notice that their telephone conversations will be recorded. Is the inmate and the person he/she is calling told that their conversation is being recorded? All telephone calls, except those between inmates and attorneys or law enforcement agencies, are recorded. Inmates may also call the RIDOC Special Investigation’s Unit (SIU) (401) 462-2282, the RIDOC Inspector’s Office (401) 462-2551, the on-grounds RI State Police (401) 462-2650 and licensed bail bondsmen.ĭoes the RIDOC monitor personal telephone calls? Inmates are allowed to have up to ten (10) social and five (5) attorney numbers on their telephone list. How many phone numbers can an inmate have on their calling list? Is there a limit on the length of time for each telephone call?Īll telephone calls except those between an inmate and his/her attorney are restricted to twenty (20) minutes. Pre-paid calls can be made using an ADVANCE PAY pre-paid account or using money placed in the telephone debit account.Īre there certain times when inmates are allowed to make telephone calls?Įach facility warden sets the schedule for inmate telephone use. Inmates can now make collect or pre-paid calls. The RIDOC affords inmates reasonable access to telephones, consistent with their status, housing unit regulations and the guidelines contained in the policy.Īre inmates allowed to receive telephone calls? The entire inmate telephone policy is available by clicking here. The information listed below is a brief overview of the RIDOC telephone policy.